24 Hour Nurse Line

Overview

 Have you ever had a medical question and could not find the answer?  WebMD is not always the most reliable resource for information.  This benefit will give you access to a registered nurse on a 24 hour basis.  They can help you make important decisions about what to do next with regards to getting treatment for yourself or a family member.  It is nice to know there is someone waiting to help you when you have a medical need.

• Unlimited access to licensed, registered nurses through one toll-free number 24 hours per day, 365 days per year. Information is kept confidential.
• Unlimited home-care advice and recommendation based on more than 600 physician approved guidelines from registered nurses
• Decision support for certain high-cost, high-practice-variation health conditions and diagnoses.
• Information about prescription usage and over-the-counter medication usage and drug interaction
• Information on a wide range of health and medical concerns including nutrition and wellness topics 
• Audio health information library of more than 1100 recorded topics and more than 550 topics also available in Spanish

Description

Definition:  “You or “Your” means the enrolled Member.  The term “You” or “Your” shall also include each Family Member.  Family Member means the Member’s spouse and all unmarried children under 21 years of age (or less than 23 years of age if a full-time student at an accredited college or university), who have the same principal residence as the Member.
 
Members shall have unlimited access to registered nurses via a toll-free number 24-hours a day, 365 days a year. These nurses are specially trained to offer prompt, confidential medical counseling to help members make informed decisions about their health and the medical care they receive. However, our nurses do not diagnose or provide treatment.
 
The benefits include:
 

• Toll-free, confidential availability to registered nurses 24-hours a day.
• Access to a library of audiotapes of more than 1,100 recorded topics and more than 550 topics also available in Spanish.
• Information about self care techniques for common symptoms.
• Explanations on what to expect during medical tests.
• Help from a registered nurse who can answer questions:
  • Diagnostic and surgical procedures.
  • Recently diagnosed medical condition.
  • Prescription and over the counter medication information.

This service can help members become more knowledgeable about healthcare services and more comfortable working in partnership with their healthcare providers.

How To File a Claim

How to file a claim:

The Member simply calls 866-774-1932 and gives their Membership number. Once the number is verified, the Member is transferred to the next available nurse so they can ask their question(s).